The information contained on this website, including these Terms and Conditions, is subject to modification without notice. (Last modified 27/08/2019).
Before using a trap supplied by Elgeeco you must read and understand the instructions included with the trap.
It shall be the responsibility of the person using an Elgeeco supplied trap to ensure that it is always employed humanely and in accordance with the law.
Elgeeco cannot be held responsible for non-delivery or delays by the carrier.
For goods you claim have not been delivered or not received you must sign and return the “Denial of Receipt” letter that will be emailed to you.
Replacement goods cannot be dispatched until we receive the signed “Denial of Receipt” letter.
The title of all goods will remain with Elgeeco until they are paid for in full.
When you receive your order you must immediately inspect the packaging and goods for any damage that may have occurred during transit.
Elgeeco cages are very strong but in the event that they have been damaged, you must immediately contact Elgeeco by telephone or email to discuss and mutually agree a course of action.
If after placing an order and receiving it you then decide that you do not want it; you must cancel the order within seven days from the date of delivery.
In these circumstances, goods must be returned to Elgeeco unused and in the original container together with the paper invoice. You must contact us by telephone or email before returning the goods.
A refund of the purchase price paid less any credit card charges incurred will be given for undamaged returned items. We regret that we are unable to refund any carriage costs.
Elgeeco will make the refund within five days after the goods have been returned and inspected.
Your statutory rights are unaffected by the forgoing Terms and Conditions